Added Products Not Appearing on Reservation Summary

When processing through the Product sale, the Payment type “Guest Folio Transfer” was not selected.

Press End of Day from the Menu Bar, and select Staff End of Shift, scroll to Point of Sale Activity panel and search for the sale.

If the client’s name/transaction does appear in the POS Activity panel, then the sale wasn’t attached to the reservation and “Guest Folio Transfer” payment type was not used.

Click on the invoice to view which payment type was used. A sale for the opposite amount needs to be reprocessed through to cancel/void the incorrect sale, using the payment type previously used.

After the incorrect sale has been cancelled, click on the reservation and reprocess through the Sale ensuring “Guest Folio Transfer” payment type is used.

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