Request Based Online Bookings
taken at time of booking.
1 Business Setup
In Setup 1. Business Info, click on the Online Settings tab.
Tick on the flag for Enable Request Based Reservations.
2 CC Processors
Change to the CC Processors tab, and select the CC Processing Method of No Credit Card
NOTE: Ensure this CC Processing Method is selected to ensure that Online Bookings are
request based only.
3 Online Bookings
All the other Online Settings that have been activated will still apply.
For example, if Enable Online Group Bookings has been ticked on, guests can still request
to book a group booking online.
The Credit Card Information panel is no longer displayed online. Only Personal
Information and Confirm Reservation.
The guest is informed that the “Reservation request has been submitted. Confirmation
number is pending.”
4 Availability Grid
Request Based Online Reservations will display within the Rez Pending button on the
Availability Grid, and also the Pending and General tab of the Arrivals/Departures Panel.
The operator is able to send off an email confirmation to the guest, and request payment,
To decline the reservation, Cancel the reservation.